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Thank you to all our customers!
Over the past year we cut prices 4 times and added more bonus cartridges to our packs. As always, repeat customers and friends they refer get bonus cartridges.
Our cartridge warranty: Full replacement or money-back guarantee. Click here for warranty details
We consider ourselves more than reasonable in dealing with customers and go the extra mile to make sure no one is disappointed. However, sometimes a few individuals make it difficult for everyone else. Wouldn't it be nice if everyone conducted themselves fairly and we wouldn't need lawyers and contracts to keep people honest? So while we would like to say 100% money-back guarantee, no questions asked, a few people have made it impossible to do this without adding some conditions. They can be summed up in two words: be reasonable.
If there is a problem with one or two of our cartridges, we will replace them. If three cartridges, we will refund the purchase price for those cartridges and any unopened ones returned within a reasonable amount of time. If your printer uses four different cartridges (black and 3 colors) and you opened four different ones, we will take those back. But don't open four or more of the same color and expect a refund.
Why the limit of four opened cartridges? It is always possible that one or two were defective. This can happen (and has) even with genuine Epson products. But if it is three of the same color, this indicates a problem with the printer itself. What happens is the print head gets jammed. The printer reports out of ink. The customer puts in a new cartridges and it still won't print. The customer assumes the cartridge is defective and tries a second and perhaps a third. At that point, the customer should realize it is a printer problem. Even if the customer believes it to be a cartridge problem, if three don't work, there is no point in continuing to open the rest. Return them for a refund. But we did have at least one person order a dozen black cartridges, then return them all opened (and empty) six months later, claiming they were all defective. We have to protect ourselves from other geniuses like that.
Another customer tried to charge back a large order on his credit card months later, claiming they were all defective. He never called or emailed. It would not have taken months to determine that an entire batch was defective. Fortunately, when we spoke to his credit card company, they agreed that our warranty was reasonable and since he made no attempt to contact us, they denied his charge back.
A reasonable time limit to return an entire order is about a month. That doesn't mean we won't give you more time but we have to put some time limit on it. We have a 60-day window in which we can reverse a charge or refund a paypal payment. Naturally, if you buy a quantity of cartridges, we can't expect you to test them all within a month. So if you bought a quantity and a few months later find that one or two didn't work properly, we will replace it or add extra to your next order. But the excuse "I know I bought these 6 months ago but I just got around to using them" doesn't cut it. What's to stop anyone from buying anything - a MP3 player, computer, car, etc and saying they didn't use it until after the warranty expired? The warranty begins from date of purchase, not the date you decide to use it.
If you experience a problem, email or call first. Often we can help resolve the problem. If we can't, the next step would be to replace or refund - at your option. You have to ship the product back to us. This is what you implicitly agree to when placing an order online. If you buy an item from a store and it doesn't work, it must be returned to the store. You can't call them up and expect go get your money back. We don't send call tags or pre-printed postage labels. If you expect a refund without returning the merchandise, find another site.
When returning opened ink cartridges, tape the bottom of the cartridge where the printer punctured it and the top where you removed the yellow tape. Place them in a baggie. Do not put closed cartridges in the same baggie. Return them to:
Izzy Goodman
2412 Oceancrest Blvd
Far Rockaway, NY 11691
Note: the only thing our refill cartridges contain is ink. There is no chip on the refill. If your printer can't recognize the cartridge or reports that it is empty when it isn't, the problem is not with the refill but with the chip (or with the printer). We can not warranty the refills unless you are using our cartridges. If you bought a set of cartridges from us and have a problem with the cartridges or the refills, we will take care of it by replacing or refunding. If you bought the cartridges elsewhere and just the refills from us, we can not guarantee them because the problem is with the cartridge - not the refill. We do our best to make sure we don't sell refills alone to someone who has not bought the matching cartridges, but should you decide to go ahead anyway, it is at your own risk.
We supply schools, professional printers, and corporations. We do very little advertising. Most of our customers come to us by referral from other customers. We must be doing something right (and our cartridges must be working properly) to achieve this track record. As long as your expectations are reasonable, we will be more than reasonable.
Hide Warranty Info
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Click here for warranty details
We consider ourselves more than reasonable in dealing with customers and go the extra mile to make sure no one is disappointed. However, sometimes a few individuals make it difficult for everyone else. Wouldn't it be nice if everyone conducted themselves fairly and we wouldn't need lawyers and contracts to keep people honest? So while we would like to say 100% money-back guarantee, no questions asked, a few people have made it impossible to do this without adding some conditions. They can be summed up in two words: be reasonable.
If there is a problem with one or two of our cartridges, we will replace them. If three cartridges, we will refund the purchase price for those cartridges and any unopened ones returned within a reasonable amount of time. If your printer uses four different cartridges (black and 3 colors) and you opened four different ones, we will take those back. But don't open four or more of the same color and expect a refund.
Why the limit of four opened cartridges? It is always possible that one or two were defective. This can happen (and has) even with genuine Epson products. But if it is three of the same color, this indicates a problem with the printer itself. What happens is the print head gets jammed. The printer reports out of ink. The customer puts in a new cartridges and it still won't print. The customer assumes the cartridge is defective and tries a second and perhaps a third. At that point, the customer should realize it is a printer problem. Even if the customer believes it to be a cartridge problem, if three don't work, there is no point in continuing to open the rest. Return them for a refund. But we did have at least one person order a dozen black cartridges, then return them all opened (and empty) six months later, claiming they were all defective. We have to protect ourselves from other geniuses like that.
Another customer tried to charge back a large order on his credit card months later, claiming they were all defective. He never called or emailed. It would not have taken months to determine that an entire batch was defective. Fortunately, when we spoke to his credit card company, they agreed that our warranty was reasonable and since he made no attempt to contact us, they denied his charge back.
A reasonable time limit to return an entire order is about a month. That doesn't mean we won't give you more time but we have to put some time limit on it. We have a 60-day window in which we can reverse a charge or refund a paypal payment. Naturally, if you buy a quantity of cartridges, we can't expect you to test them all within a month. So if you bought a quantity and a few months later find that one or two didn't work properly, we will replace it or add extra to your next order. But the excuse "I know I bought these 6 months ago but I just got around to using them" doesn't cut it. What's to stop anyone from buying anything - a MP3 player, computer, car, etc and saying they didn't use it until after the warranty expired? The warranty begins from date of purchase, not the date you decide to use it.
If you experience a problem, email or call first. Often we can help resolve the problem. If we can't, the next step would be to replace or refund - at your option. You have to ship the product back to us. This is what you implicitly agree to when placing an order online. If you buy an item from a store and it doesn't work, it must be returned to the store. You can't call them up and expect go get your money back. We don't send call tags or pre-printed postage labels. If you expect a refund without returning the merchandise, find another site.
When returning opened ink cartridges, tape the bottom of the cartridge where the printer punctured it and the top where you removed the yellow tape. Place them in a baggie. Do not put closed cartridges in the same baggie. Return them to:
Izzy Goodman
2412 Oceancrest Blvd
Far Rockaway, NY 11691
Note: the only thing our refill cartridges contain is ink. There is no chip on the refill. If your printer can't recognize the cartridge or reports that it is empty when it isn't, the problem is not with the refill but with the chip (or with the printer). We can not warranty the refills unless you are using our cartridges. If you bought a set of cartridges from us and have a problem with the cartridges or the refills, we will take care of it by replacing or refunding. If you bought the cartridges elsewhere and just the refills from us, we can not guarantee them because the problem is with the cartridge - not the refill. We do our best to make sure we don't sell refills alone to someone who has not bought the matching cartridges, but should you decide to go ahead anyway, it is at your own risk.
We supply schools, professional printers, and corporations. We do very little advertising. Most of our customers come to us by referral from other customers. We must be doing something right (and our cartridges must be working properly) to achieve this track record. As long as your expectations are reasonable, we will be more than reasonable.
Hide Warranty Info
Bonus discounts of over thirty percent (30%)! bonus details
If you find prices lower than ours, please let us know. We want to offer the best quality at the lowest price!
Flat shipping regardless of the size of the order. We ship USPS priority to all U.S. territories (including Hawaii, Alaska, Puerto Rico, APO, FPO) and we ship to Canada.
These are NOT refilled cartridges (which we do not recommend because they can leak and damage the printer. For information on the dangers of refilled cartridges Click here) These are BRAND NEW compatible cartridges (or brand new ink tanks in the case of our 2-piece cartridges). Our cartridges are guaranteed.
Click here for warranty details
We consider ourselves more than reasonable in dealing with customers and go the extra mile to make sure no one is disappointed. However, sometimes a few individuals make it difficult for everyone else. Wouldn't it be nice if everyone conducted themselves fairly and we wouldn't need lawyers and contracts to keep people honest? So while we would like to say 100% money-back guarantee, no questions asked, a few people have made it impossible to do this without adding some conditions. They can be summed up in two words: be reasonable.
If there is a problem with one or two of our cartridges, we will replace them. If three cartridges, we will refund the purchase price for those cartridges and any unopened ones returned within a reasonable amount of time. If your printer uses four different cartridges (black and 3 colors) and you opened four different ones, we will take those back. But don't open four or more of the same color and expect a refund.
Why the limit of four opened cartridges? It is always possible that one or two were defective. This can happen (and has) even with genuine Epson products. But if it is three of the same color, this indicates a problem with the printer itself. What happens is the print head gets jammed. The printer reports out of ink. The customer puts in a new cartridges and it still won't print. The customer assumes the cartridge is defective and tries a second and perhaps a third. At that point, the customer should realize it is a printer problem. Even if the customer believes it to be a cartridge problem, if three don't work, there is no point in continuing to open the rest. Return them for a refund. But we did have at least one person order a dozen black cartridges, then return them all opened (and empty) six months later, claiming they were all defective. We have to protect ourselves from other geniuses like that.
Another customer tried to charge back a large order on his credit card months later, claiming they were all defective. He never called or emailed. It would not have taken months to determine that an entire batch was defective. Fortunately, when we spoke to his credit card company, they agreed that our warranty was reasonable and since he made no attempt to contact us, they denied his charge back.
A reasonable time limit to return an entire order is about a month. That doesn't mean we won't give you more time but we have to put some time limit on it. We have a 60-day window in which we can reverse a charge or refund a paypal payment. Naturally, if you buy a quantity of cartridges, we can't expect you to test them all within a month. So if you bought a quantity and a few months later find that one or two didn't work properly, we will replace it or add extra to your next order. But the excuse "I know I bought these 6 months ago but I just got around to using them" doesn't cut it. What's to stop anyone from buying anything - a MP3 player, computer, car, etc and saying they didn't use it until after the warranty expired? The warranty begins from date of purchase, not the date you decide to use it.
If you experience a problem, email or call first. Often we can help resolve the problem. If we can't, the next step would be to replace or refund - at your option. You have to ship the product back to us. This is what you implicitly agree to when placing an order online. If you buy an item from a store and it doesn't work, it must be returned to the store. You can't call them up and expect go get your money back. We don't send call tags or pre-printed postage labels. If you expect a refund without returning the merchandise, find another site.
When returning opened ink cartridges, tape the bottom of the cartridge where the printer punctured it and the top where you removed the yellow tape. Place them in a baggie. Do not put closed cartridges in the same baggie. Return them to:
Izzy Goodman
2412 Oceancrest Blvd
Far Rockaway, NY 11691
Note: the only thing our refill cartridges contain is ink. There is no chip on the refill. If your printer can't recognize the cartridge or reports that it is empty when it isn't, the problem is not with the refill but with the chip (or with the printer). We can not warranty the refills unless you are using our cartridges. If you bought a set of cartridges from us and have a problem with the cartridges or the refills, we will take care of it by replacing or refunding. If you bought the cartridges elsewhere and just the refills from us, we can not guarantee them because the problem is with the cartridge - not the refill. We do our best to make sure we don't sell refills alone to someone who has not bought the matching cartridges, but should you decide to go ahead anyway, it is at your own risk.
We supply schools, professional printers, and corporations. We do very little advertising. Most of our customers come to us by referral from other customers. We must be doing something right (and our cartridges must be working properly) to achieve this track record. As long as your expectations are reasonable, we will be more than reasonable.
Hide Warranty Info
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Important note about the Epson ruling and what it means:
In 2007 Epson won a ruling allowing it to produce printers which refuse to work with compatible cartridges. This gives Epson a near-monopoly on ink for these printers. As a result, Epson printers manufactured on or after March 2007 may not work with many of the compatible cartridges advertised on other sites. They WILL work with our cartridges. Printers manufactured before March 2007 are not affected. For example, T069 cartridges fit the CX5000, CX6000, CX7000F, CX7400, CX7450, CX8400, CX9400Fax, C120, NX series and Workforce series. However, most compatible cartridges will not work with the later printers (C120, NX and Workforce). The reason is because the chips on the later printers were designed to reject compatible cartridges unless they are truly compatible (as ours are). The same holds true for the T078. Compatible ink manufacturers have to re-design their chips to work with the new printers, even though the cartridges are the same size and shape as before. Some cartridge sites are vague on this, either deliberately or through ignorance. They will advertise their T069 or other cartridges and then state "T069 cartridges work with the following printers:" and list all the printers without mentioning that their cartridges won't work with the later models.
A number of manufacturers have stopped making Epson compatible cartridges completely or stopped shipping them to the United States. Customs has been blocking shipments of some Epson compatible cartridges for patent infringement. We are already seeing higher prices on both genuine Epson cartridges and Epson compatible cartridges. Many sites which sold Epson compatible cartridges have been out of stock for months.
Despite our rising costs on three fronts: the increased cost of Epson compatible cartridges, higher shipping costs to us, and higher postal rates to ship them to you, our prices have even gone down! | |
How did we achieve this? By buying in ever larger quantity. Not only did we get a discount on the per-cartridge price, bringing it down to the same price we used to pay before, the per-cartridge shipping cost is lower. It's cheaper to ship 500 cartridges at a time than to ship 5 boxes of 100 cartridges separately. But naturally it means we also have to sell more cartridges to maintain that level. We'd prefer to sell 100 cartridges at a time and make 25 cents each rather than sell 10 cartridges at a time, even if we make a dollar each. Keeping our costs down is all about volume, so please ask about volume discounts and reseller discounts. We supply schools and companies.
Because Epson keeps changing their printers to foil the Epson compatible cartridge manufacturers, the chips for these cartridges have to keep changing as well. This has caused a problem for manufacturers. As fast as they make their Epson compatible cartridges work, Epson changes the chip. That is why so many of our customers reported that they bought cartridges from other sites or on ebay which didn't work. Our manufacturer of reusable Epson compatible cartridges has completely redesigned the cartridge and chip. The chip now automatically resets to full and the ink tank can be replaced separately from the shell containing the chip. This means you are re-using the chip which has already been recognized by your printer.
Our advice to consumers is:
1) Make sure the Epson compatible ink cartridges you buy will work. Just because they are the same Epson part number as another model is no guarantee. We have come across many T069 cartridges which don't work with the CX7400, CX7450, CX8400, CX9400, C120, Workforce and NX. Many of the Epson compatible cartridges are just not recognized by these printers. However, we have Epson compatible cartrides which DO work with these printers, so you can order here with full confidence and a full guarantee. If you find them elsewhere, make sure you are ordering the correct ones. They have "nu" in the item code. Also, make sure they are NOT refills or remanufactured, which can damage your printer.
2) Sealed ink cartridges have a shelf life of at least two years (and we have used cartriges as much as 4 years past the expiration date without problem). If you find a good deal on cartridges, buy several. You may not be able to find them later. You will also get discount pricing and cheaper shipping.
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