I read your forum on how PayPal restricts sellers' accounts for no apparent reason, or should I say reasons that they randomly choose. I have had my account on limited access for over two weeks now and I have faxed them everything they have asked for. (see EXAMPLE 1 below) Initially they only requested copies of my ID, bank account statement, credit card statement, and phone or utility bill. As you can see they have received this information as indicated on my account status page on their website. Keep in mind that this hasn't changed for two weeks now, yet they are still requesting information and/or certain things to be done before the limitation is lifted. Every time I send them something they change the reason for holding my funds, tell me that, "...this is all we need.." or "...this is the last thing...", like wanting tracking numbers for items I haven't shipped yet. Resolved that issue now they want me to resolve all complaints including the ones I can't access due the complaint being over 30 days since payment was received. Explained they are the reason for the complaints because they are holding the funds that I use to ship items. Every time I resolve a complaint it takes at least a day before I get a email response stating they want me to do something else. Now they want me to submit the request for refunds through their secure server site using a form. Before I was told by a customer service representative in the resolutions department to send all requests for refunds to complaint-response@paypal.com. I want to participate in any class action suit, if necessary, and for this to end and to be compensated for the $4200 dollars that I have had to refund to my customers.

Adrian Guerra, II
Wardragon Ware Online!

P.S. Because of them I can no longer use my eBay account. I have listed some of their emails below. It's also funny that they won't let you talk to the people in the Accounts Review Department. The one's who supposedly placed the account limitation.

(May 14, 2003 This email informs me of my account status change. Just out of the blue!)

Dear Adrian Guerra II,

PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account and made adjustments resulting in the following changes.

These are the additional steps required to restore your account access:

- Confirm Any Bank Account
- Fax Photo ID
- Fax Any Bank Account Statement
- Fax Any Credit Card Statement
- Fax Utility Bill for Any Address

For more information about the status of your account and for instructions on how to restore full use of your account, please log in using the link below:

https://www.paypal.com/wf/f=ra_default

We encourage you to log in and restore full access as soon as possible. Should access to your account remain limited for an extended period of time, it may result in further limitations on the use of your account or may result in eventual account closure.

Thank you for your prompt attention to this matter.

Sincerely,
PayPal Account Review Team

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Please do not reply to this e-mail. Mail sent to this address cannot be answered. For assistance, please visit the link below. All of the information necessary to restore your account access is available at:

https://www.paypal.com/wf/f=ra_default

(May 15, 2003 This is where they switch up the information they originally requested. Account still has limited access. )

Dear Adrian Guerra II,

Thank you for faxing the requested information.

Unfortunately, your account access limitation cannot be lifted at this time. The documentation that you have faxed to us is incomplete. Please fax us the information below so we may review your account further:

1. Copy of your driver's license/passport

2. Tracking information for the last ten (10) PS2 payments received into your PayPal account

3. Supplier invoices for the merchandise you sell online, including name, address and phone contact information.

You must use the cover page provided by PayPal. The cover page contains information specific to you and this access limitation, and using it ensures that your documents are routed and handled in a timely manner. To print the cover page, go to:

https://www.paypal.com/cgi-bin/webscr?cmd=_restricted-appeal-fax

Sincerely,
Dennis
PayPal Account Review Department

(May 16, 2003 Funny I didn't get the phone! Changed information needed back to original request)

Dear Adrian Guerra II,

Thank you for contacting PayPal.

This email is in response to your request for manager contact regarding an ongoing issue with your PayPal account. I tried calling you at the number on the account but nobody answered.

Per you questions on the voicemail:

1. You must fax your driver's license and invoices to us using the cover sheet provided on your account.

2. You can email the tracking numbers for the the last ten (10) PS2 payments received into your PayPal account to resolution@paypal.com or you can send them with your faxes.

3. If you are unable to provide tracking numbers we will need emails from the buyers stating they have received their merchandise and they are satisfied. They can send these emails to resolution@paypal.com. Have the buyers copy you on these emails so you know when they have all been sent. When all emails have been sent and all other required information has been received by PayPal we will again review your account.

4. If you are unable to supply invoices, we will need detailed accounts as to how you obtained the merchandise you are selling. Our review department will review this explanation and get back to you if it is or is not acceptable.

If you have any further questions, please feel free to contact us again.

Sincerely,
Joseph
PayPal Account Review Department

(May 17, 2003 This is where the switch up the information AGAIN!!! they originally requested. Account still has limited access.)

Dear Adrian Guerra II,

Thank you for faxing the requested information.

Unfortunately, your account access limitation cannot be lifted at this time. The documentation that you have faxed to us is incomplete. Please fax us the information below so we may review your account further:

1. Tracking/delivery confirmation information for the last ten (10) PS2 payments received into your PayPal account showing the shipping company and tracking numbers used to ship merchandise.

2. Supplier invoices for the merchandise you sell online, including name, address and phone contact information. We need to see that you have ownership of the merchandise you are selling.

You must use the cover page provided by PayPal. The cover page contains information specific to you and this access limitation, and using it ensures that your documents are routed and handled in a timely manner. To print the cover page, go to:

https://www.paypal.com/cgi-bin/webscr?cmd=_restricted-appeal-fax

Sincerely,
Bob
PayPal Account Review Department

(May 23, 2003 After days of not hearing from them and faxing information over again they send me this. Are they just not able to read it or what? Doesn't say so. I guess you're suppose to read their minds.)

Dear Adrian Guerra II,

Thank you for faxing a sampling of your merchandise.

Unfortunately, your account access limitation cannot be lifted at this time. The documentation that you have faxed to us is incomplete. Please fax us the information below so we may review your account further:

1. Tracking/delivery confirmation information for the last ten (10) PS2 payments received into your PayPal account showing the shipping company and tracking numbers used to ship merchandise.

2. Supplier invoices for the merchandise you sell online, including name, address and phone contact information. We need to see that you have ownership of the merchandise you are selling.

You must use the cover page provided by PayPal. The cover page contains information specific to you and this access limitation, and using it ensures that your documents are routed and handled in a timely manner. To print the cover page, go to:

https://www.paypal.com/cgi-bin/webscr?cmd=_restricted-appeal-fax

Sincerely,
JoAnn
PayPal Account Review Department

(May 24, 2003 This was after sending a email requesting a refund. Now why is it that someone can read the email on May 24, 2003 and later as you will see I have to use a differently remedy for requesting refunds. NOTE: Up to this point I have had to request refunds through email at complain-response@paypal.com as directed to do so my a customer Service Representative in the Resolutions Department. Also they make it a point to cover theri tracks by not including the original message for the request.)

Dear Adrian Guerra,

Thank you for contacting PayPal.

I have accessed your account and note that the referenced transaction was previously refunded.

If you have any further questions, please feel free to contact us again.

Sincerely,
Doug
Protection Services Department

Original Message Excluded:

(May 25, 2003 Again the change the reason for limiting my account. When will this end? I ask them if they will keep doing this and I was told that it could be possible. What?!!!!)

Dear Adrian Guerra II,

Thank you for faxing the requested information.

Unfortunately, your account access limitation cannot be lifted at this time.

We show that you have an open chargeback filed against the account. You will need to resolve the chargeback and any oustanding complaints including over 30 days with a valid tracking number, refund or buyer retraction of the complaint.

Our investigations team in our home office will complete a final review of the account. We thank you for your patience.

Sincerely,
Bob
PayPal Account Review Department

(May 26, 2003 This email was sent as part of their policy by not holding funds due to the complaint being filed over 30 days. Yet they still want me to resolve the complaint before lifting the limitation on my account.)

Dear Adrian Guerra II,

PayPal recently received a complaint from a user regarding merchandise not received or received not-as-described.

------------------------------
Complaint Details
------------------------------

Transaction Date: Apr 25, 2003
Transaction Amount: -$162.50
Case Number: PP-017-555-622
Buyer's Name: (Blocked because I don’t want any problems from this person)
Buyer's Email: (Blocked because I don’t want any problems from this person )

Transaction ID: 9PJ81807887050046

Because this complaint was filed 30 or more days after the original transaction date, we will not be continuing our investigation.

As stated in the PayPal User Agreement, we reserve the right to close or limit an account in response to complaints received about non-shipment of merchandise, non-delivery of services, merchandise not as described, or problems with merchandise shipped.

You do not need to contact PayPal at this time, however, we encourage you to work directly with the buyer to resolve this matter.

Thank you for your attention to this matter.

Sincerely,
PayPal Protection Services Department

Please do not reply to this e-mail. Mail sent to this address cannot be answered. For assistance, log in to your PayPal account and choose the "Help" link in the footer of any page.

(May 28, 2003 Now here we go, now I can no longer request a refund by emailing complaint-response@paypal.com. What’s with these guys? At least the left the original message attached.)

Thank you for contacting PayPal.

We apologize for any inconvenience and ask that you resend your e-mail using the procedure below.

For security reasons, communications regarding for account-specific information must be submitted through our secure server. You can do so by following these steps:

1. Click https://www.paypal.com/wf/f=default or copy and paste the entire link into the address bar

2. Under 'Choose a Topic' section, select the topic for your inquiry

3. Under 'Choose a Subtopic' section, select the subtopic that best fits your inquiry

4. Click 'Continue'

5. Review the information provided under "Are you looking for Help with?", click 'Continue' if not applicable

6. On the 'Contact Us' page, enter two or three words in the 'Subject' box. In the 'Message' section enter your question. Enter only one question per form to ensure quick reply

7. Click 'Continue'

You have now submitted your question through a secure web page. A Customer Support Analyst will respond to your inquiry shortly.

If you have any further questions, please feel free to contact us again.

Sincerely,
Gary
Protection Services Department

Original Message Follows:
------------------------
To whom it may concern:
Please refund this customer's account. Customer has requested refund and I have sent prior request to refund her account.The transaction is 3LX06896PS299320S. Please do this immediately. Thank you.
Customer Service
Wardragon Ware Online!

I’m finished. You decide who is the FRAUDULANT party here.

Adrian Guerra, II
Wardragon Ware Online!