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Cartridge photos are a representative sample. There may be variations in design.
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warranty details
This site started out as an advice site to educate people on how to save money amid all the confusion and scams on the net. What the printer companies are doing amounts to legalized piracy and our goal was to help you keep your own money in your pockets. Eventually visitors urged us to stock the items we recommended and offer them on the site. When we discovered the reusable cartridges, we found a fantastic product difficult to obtain in the US so we had to import them. Our advice site evolved into a family business. Our goal is help you save money while getting great results from your printer.
We consider ourselves more than reasonable in dealing with customers and go the extra mile to make sure no one is disappointed. However, sometimes a few individuals make it difficult for everyone else. Wouldn't it be nice if everyone conducted themselves fairly and we wouldn't need lawyers and contracts to keep people honest? So while we would like to say 100% money-back guarantee, no questions asked, a few people have made it impossible to do this without adding some conditions. They can be summed up in two words: be reasonable.
We have a 60-day window in which to give credit car or paypal refunds, so refund requests must be received within this time frame (though we have at time sent refund checks even after that time period). The time limit for replacement is much more generous. If there is a problem with one or two of our cartridges, we will replace them. If three cartridges, we will refund the purchase price for those cartridges and any unopened ones returned within the window. If a printer uses four or six different cartridges (black and 3-5 colors) and you opened one of each, we will take those back. But don't open more than one of each color and expect a refund.
Why this limit? It is always possible that one or two were defective. This can happen (and has) even with genuine Epson products. But if it is two of the same color, this indicates a problem with the printer itself. What happens is the print head gets clogged and the printer stops producing that color. The customer puts in a new cartridge and it still won't print. The customer assumes the cartridge is defective and tries a second. At that point, the customer should realize it is a printer problem. Even if the customer believes it to be a cartridge problem, if two don't work, there is no point in continuing to open the rest. Return them for a refund. But we did have at least one person order a dozen black cartridges, then (without contacting us) return them all opened and empty six months later, claiming they were all defective. We did not refund in that situation. Another customer received 12 black cartridges on a hot day in a southern state. Exposure to heat creates pressure within the cartridge. (So does exposure to extreme cold.) He then emailed to say all 12 cartridges spewed ink when he removed the yellow tape and he wanted a refund. Had he called or emailed after opening the first one or two, we could have told him to put them in a refrigerator and let them cool off before opening. (And had it been a cold day, we would have recommended letting them warm up.) But if the first one spewed and then the second, why continue to open all 12? We have to protect ourselves from geniuses like that. Incidentally, we did send another 6 free and that person is still a loyal customer. But we went beyond our warranty and are not obligated to do so.
It does not take months to decide an entire order is defective. The customer tries one and it doesn't work, tries a second and has the same issue and at that point should contact us. Naturally we don't expect a customer to test an entire order within two months. So if they bought a quantity and a few months later find that one didn't work properly, we will replace it or add extra to their next order. But to request a refund, it must be done within the window. The excuse "I know I bought these 6 months ago but I just got around to using them" doesn't cut it. What's to stop anyone from buying anything - a MP3 player, computer, car, etc and saying they didn't use it until after the warranty expired? The warranty begins from date of purchase, not the date they decide to use it.
We have made exchanges a year after the purchase date when there was good reason. For example, customers bought a quantity of cartridges and then had to buy a new printer which couldn't take the old cartridges. We almost always take back sealed cartridges. But we don't want to be obligated to do so, hence the limitations in the warranty.
If you experience a problem, email or call first. Often we can resolve the problem over the phone. We get very few cartridges back and most of those work just fine in our printers. If we can't solve it, the next step would be to replace or refund. We may require that you send the product back to us. We do not send prepaid potage labels or reimburse your shipping. If this is for replacement, we will add extra to cover your costs. (We also put extra cartridges in most of our Epson, Canon and Brother orders.) This is what you accept when placing your order online. If you buy an item from a store and it doesn't work, it must be returned to the store. You can't call them up and expect to get your money back. If you expect a refund without returning the merchandise, shop elsewhere.
When returning opened ink cartridges, you must be careful to seal them against leaks. If they leak, the Post Office will dispose of them without delivery. Tape the bottom of the cartridge where the printer punctured it and the top where you removed the yellow tape. Place them in a baggie. Do not put closed cartridges in the same baggie. Return them to:
Izzy Goodman
2412 Oceancrest Blvd
Far Rockaway, NY 11691
We supply schools, professional printers and corporations. We do almost no advertising. Most of our customers come to us by referral from other customers. We must be doing something right (and our cartridges must be working properly) to achieve this track record. As long as your expectations are reasonable, we will be more than reasonable.
Our warranty only covers the cartridges bought from us and for up to the amount paid us. We do not cover any other expenses. If someone waited until the day an important job was due and discovered a cartridge didn't work and had to run out and pay a lot more somewhere else, they can't expect us to refund the amount they paid for the other cartridge. We had one customer say since a cartridge didn't work and she couldn't find another one, she bought a whole new printer and expected us to pay for it. Sorry, but that's not the way it works. Another customer complained that his 4-year old printer stopped working a year and a half after putting in our cartridges so it had to be the fault of our cartridges and therefore he expected us to buy him a new printer. I hope anyone reading this understands why this is not a reasonable expectation. If not, please shop elsewhere.
Don't wait until you're down to your last cartridge on the last day you have to complete a critical job. At about $3 a cartridge, there is no reason not to have a backup. Someone's failure to spend an extra $3 does not impose an obligation on us. An entire set of our cartridges cost less than a single Epson cartridge. Instead of spending $60-$100 for one set of Epsons, spend $20 to $40 for two to three sets of ours. With our special bonuses for buying backup sets, there is no excuse not to be prepared.
We do not offer lifetime free replacements. Cartridges do not contain any moving parts. There is no particular reason a reusable or refillable cartridge can't last for years. We have a set going on four years. However, electronic chips can be damaged by stray voltage, liquid, or being touched by sweaty fingers. So don't count on your cartridge lasting forever. We typically replace it free within a few months of purchase or we add an extra in your next order. But we did have a professional print shop with multiple printers buy a single set of refillable cartridges and move it from printer to printer. Naturally doing this caused the ink to be used very quickly. Every time time cartridges are inserted in a printer, they go through a charging process which uses a good deal of ink. This print shop kept calling to complain the ink was being used too quickly. In four months we had sent five replacements for the four cartridges they bought. In all that time, despite our reminders, they didn't take the obvious step of buying a set for each printer. Expecting unlimited lifetime replacements of a $4 item is not reasonable. Epson won't do it and their cartridges cost five times more and give one-third the ink. Incidentally, when we stopped replacing the cartridges, this print shop bought several sets and has had no problems since. They still buy their ink from us and gave us a glowing recommendation. See our customer testimonials on the upper left. We also had customers call every few months to ask for a replacement for a different cartridge - all without placing any new orders. They were basically using our warranty to get free replacements every time they ran out of ink. Over a year they had received a complete new set, cartridge by cartridge. With some people abusing our warranty we can no longer afford to be that generous. So if you make your purchase expecting our basic warranty and you experience some issue, you will receive service which exceeds any reasonable expectations.
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No Minimum Merchant Accounts
by Yisroel Goodman
What about CCnow and Propay? Aren't these merchant accounts?
Not really. Companies like CCNow and ProPay allow merchants to pretend to have a merchant account. I will assume that CCNow (which I haven't used) works similar to ProPay (which I have used). The merchant validates the customer and enters the transaction at the site. There are no monthly fees, statement fees or minimums; it is strictly pay-as-you-go. Payments are not automatically accepted; the merchant must enter them. The merchant uses his own judgement and does not rely on a third-party to validate the customer. Charges appear on the statement with the merchant's name. However, there are still some disadvantages. The transaction fees are high. Propay has a fee to open the account (currently $35), a 3.5% percentage and a transaction fee of about 70 cents (35 cents on the acceptance and another 35 cents on the withdrawal. You can make one withdrawal which encompasses several transactions.) CCNow's rates are even higher. There are limits. Propay limits individual transactions to no more than $250 and no more than $1,000 per month, unless the merchant signs up for a different account and sends in a hefty deposit. Even though it appears to be real merchant account, it really isn't. Propay is acting as the middle-man. Charge backs are reported to Propay, who may or may not contact the merchant in time to dispute them. As for validation, in about 20 transactions with Propay, it reported a zip code mismatch every single time. I even charged my own card and it reported a zip code mismatch, though I have been living at that address for over 12 years. When I contacted Propay, they blamed it on typos, on the issuing bank, on the AVS system and would not for a moment entertain the notion that there might be a problem with their software.
Why shouldn't I just find the cheapest merchant account?
The drawback to getting your own merchant account is that it can get expensive. There are application fees, statement fees, gateway fees, transaction fees and a monthly minimum which you must pay even if you don't use the account. If you are a new vendor starting out or a vendor who only wishes to offer credit card processing to a small percentage of your customers, these fees can steal all your profits. What you really need then is a merchant account that only charges you for what you actually use. I call this the low minimum merchant account. I found two merchants offering such accounts. Shortly after I signed up for Intelli-collect, their processor not only stopped offering it, they told existing accounts to switch to a regular account or cancel. I then switched to Payquake, the only company I know currently offering such an account.
Payquake.com
Even though their rates were higher (3.75% plus 50 cents per transaction), I liked the idea of having my own merchant account. Unfortunately, Payquake neglected to mention a few additional charges. There is an additional 1% charge for Internet merchants, bringing the percentage to 4.75%. There is also a 50 cent charge per batch. If you enter 3 transactions together, that is one batch. If you enter each transaction separately so that they are processed individually, that would be 3 batches. Most small sellers enter each transaction a few days apart. So effectively, they will be paying 4.75% plus $1.00 per transaction. I therefore chose to close my Payquake account before the $49 annual fee would be charged.
Note: Payquake claims that the extra 1% is only charged on transactions involving foreign or business credit cards or transactions where AVS was not used. All I know is that on my statement, 1% was added to the total, evan though all of my transactions were personal credit cards and AVS was used. Whether it is charged on all or most, if you use Payquake, you should be prepared to pay as much as 4.75% plus $1 per transaction.
E-OnlineData offers competitive rates and they have temporarilly waived the $79 set up fee for merchants we refer to them. Since I don't personally use them, this is not a personal endorsement, but they have been recommended by others.
E-OnLineData.com
If you want more information about merchant accounts or shopping carts, use the email link below:
Email sales@ccs- digital .com.
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