Canon, Ricoh, Samsung laser toner cartridges

We consider ourselves more than reasonable in dealing with customers and go the extra mile to make sure no one is disappointed. However, sometimes a few individuals make it difficult for everyone else. Wouldn't it be nice if everyone conducted themselves fairly and we wouldn't need lawyers and contracts to keep people honest? So while we would like to say 100% money-back guarantee, no questions asked, a few people have made it impossible to do this without adding some conditions. They can be summed up in two words: be reasonable.

If there is a problem with one or two of our cartridges, we will replace them. If three cartridges, we will refund the purchase price for those cartridges and any unopened ones returned within a reasonable amount of time. If a printer uses four or six different cartridges (black and 3-5 colors) and you opened one of each, we will take those back. But don't open more than one of each color and expect a refund.

Why this limit? It is always possible that one or two were defective. This can happen (and has) even with genuine Epson products. But if it is two of the same color, this indicates a problem with the printer itself. What happens is the print head gets jammed. The printer reports out of ink. The customer puts in a new cartridges and it still won't print. The customer assumes the cartridge is defective and tries a second. At that point, the customer should realize it is a printer problem. Even if the customer believes it to be a cartridge problem, if two don't work, there is no point in continuing to open the rest. Return them for a refund. But we did have at least one person order a dozen black cartridges, then return them all opened (and empty) six months later, claiming they were all defective. We did not refund in that situation. Another customer received 12 black cartridges on a hot day in a southern state. Exposure to heat creates pressure within the cartridge. (So does exposure to extreme cold.) He then emailed to say all 12 cartridges spewed ink when he removed the yellow tape. Had he called or emailed after opening the first one or two, we could have told him to put them in a refrigerator and let them cool off before opening. (And had it been a cold day, we would have recommended letting them warm up.) But if the first one spewed and then the second, why continue to open all 12? We have to protect ourselves from geniuses like that. Incidentally, we did send another 6 and that person is still a loyal customer. But we went beyond our warranty and are not obligated to do so in the future.

Another customer tried to charge back a large order on his credit card many months later, claiming they were all defective. He never called or emailed. Even if it were true (which it wasn't), it would not have taken months to determine that an entire batch was defective. He would have tried one and when it didn't work, try a second and at that point contacted us. Fortunately, when we spoke to his credit card company, they agreed that our warranty was reasonable and since he made no attempt to contact us, they denied his charge back.

A reasonable time limit to return an entire order for refund is about a month. That doesn't mean we won't give more time but we have to put some time limit on it. We have a 60-day window in which we can reverse a charge or refund a paypal payment. Naturally, if someone buys a quantity of cartridges, we can't expect them to test all of them within a month. So if they bought a quantity and a few months later find that one didn't work properly, we will replace it or add extra to their next order. But the excuse "I know I bought these 6 months ago but I just got around to using them" doesn't cut it. What's to stop anyone from buying anything - a MP3 player, computer, car, etc and saying they didn't use it until after the warranty expired? The warranty begins from date of purchase, not the date they decide to use it.

We have given refunds or made exchanges months after the purchase date when there was good reason. For example, customers who bought a quantity of cartridges and then had to buy a new printer which couldn't take the old cartridges. We almost always take back sealed cartridges. But we don't want to be obligated to do so, hence the limitations in the warranty.

If you experience a problem, email or call first. Often we can resolve the problem over the phone. We get very few cartridges back and most of those work just fine in our printers. If we can't solve it, the next step would be to replace or refund. We may require that you send the product back to us. We do not send prepaid potage labels or reimburse your shipping. If this is for replacement or exchange, we will add extra to cover your costs. This is what you accept when placing your order online. If you buy an item from a store and it doesn't work, it must be returned to the store. You can't call them up and expect go get your money back. If you expect a refund without returning the merchandise, shop elsewhere.

When returning opened ink cartridges, you must be careful to seal them against leaks. If they leak, the Post Office will dispose of them without delivery. Tape the bottom of the cartridge where the printer punctured it and the top where you removed the yellow tape. Place them in a baggie. Do not put closed cartridges in the same baggie. Return them to:
Izzy Goodman
2412 Oceancrest Blvd
Far Rockaway, NY 11691

We supply schools, professional printers, and corporations. We do very little advertising. Most of our customers come to us by referral from other customers. We must be doing something right (and our cartridges must be working properly) to achieve this track record. As long as your expectations are reasonable, we will be more than reasonable.

Our warranty only covers the cartridges bought from us and for up to the amount paid us. We do not cover any other expenses. If someone waited until the day an important job was due and discovered a cartridge didn't work and had to run out and pay a lot more somewhere else, they can't expect us to refund the amount they paid for the other cartridge. We had one customer say since a cartridge didn't work and she couldn't find another one, she bought a whole new printer and expected us to pay for it. Sorry, but that's not the way it works. Another customer complained that his 4-year old printer stopped working a year and a half after putting in our cartridges so it had to be the fault of our cartridges and therefore he expected us to buy him a new printer. I hope anyone reading this understands why this is not a reasonable expectation. If not, please shop elsewhere.

Don't wait until the last second to do a critical job. At about $4 a cartridge, there is no reason not to have a backup. Someone's failure to spend an extra $4 does not impose $100 obligation on us. An entire set of our cartridges cost less than a single Epson cartridge. Instead of spending $60-$100 for one set of Epsons, spend $30 to $60 for two to three sets of ours. With our special bonuses for buying backup sets, there is no excuse not to be prepared.

We do not offer lifetime free replacements. Cartridges do not contain any moving parts. There is no particular reason a reusable or refillable cartridge can't last for years. We have a set going on four years. However, electronic chips can be damaged by stray voltage, liquid, or being touched by sweaty fingers. So don't count on your cartridge lasting forever. We typically replace it free within a few months of purchase. But we did have a professional print shop with multiple printers buy a single set of refillable cartridges and move it from printer to printer. Naturally doing this caused the ink to be used very quickly. Every time time cartridges are inserted in a printer, they go through a charging process which uses a good deal of ink. This print shop kept calling to complain the ink was being used too quickly. In four months we had sent five replacements for the four cartridges they bought. In all that time, despite our reminders, they never took the obvious step of buying a set for each printer. Expecting unlimited lifetime replacements of a $4 item is not reasonable. Epson won't do it and their cartridges cost five times more and give one-third the ink. Hide Warranty Info