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Brother laser printer errorsBrother printers may be deliberately programmed to produce errors
The Brother HL-2280 all-in-one printer was on sale at Newegg.com (it ranged from $79 to $119) over the past few months. I bought one for my daughter and recommended it to many relatives, friends and customers. I ordered a case of compatible TN450 toner cartridges which fit this printer and a number of others. When the initial cartridge ran out on my daughter's printer, I put in one of the compatible cartridges and the printer accepted it with no problem. Then a customer with the same printer called to say their printer was displaying "replace toner" after they had put in one of our cartridges. I contacted the cartridge manufacturer who sent me instructions to reset the printer. The customer tried it and all was well.
Next a neighbor with the same printer called to say her printer was displaying "replace toner" after the cartridge had been replaced with one of ours. She tried the reset instructions to no avail. To determine if the problem was the cartridge or the printer, I brought over the toner cartridge from my daughter's printer. When we put it in the customer's printer, the message "replace toner" continued to display. Since that toner worked perfectly in an identical printer, we knew it could not be the cartridge. I recommended we call Brother tech support. She had to run out so she said she would call later.
She called me later to report her experience. The technician asked her to read the UPC code from the cartridge. She read the one off the compatible cartridge. He said, "That's your problem. It's not a Brother cartridge." She tried to explain that she had tried another cartridge right out of another printer with the same results, but he refused to listen.
I suggested she call back and this time read the UPC code off the genuine Brother toner which came with the printer. Upon hearing the it was a genuine Brother cartridge, the technician gave her instructions to reset the printer which were different than what the cartridge manufacturer had sent me. Those worked and the error went away.
It seems clear to me that Brother has programmed the printers to occasionally display an error message when the cartridge is changed. When the customer calls tech support, they ask for the UPC code and if the cartridge is not a genuine Brother, they blame the cartridge. If the caller claims it is a genuine Brother cartridge, magically there is a reset code to "fix" the problem. So if you have a Brother printer, make sure you keep that original toner or record the UPC code.
Here are some reset codes which usually clear the printer errors:
Black (monochrome) printers:
HL series please try this:
Quick method sometimes works
This worked for an HL-L2360
With the cover open, please power off the machine by pressing the power button (located on the top left side of the machine above the WiFi button) until 'Shutting Down' is displayed or the LCD is blank.
Once the machine has powered off completely, press and hold the GO button while powering on the printer.
Release the GO button. 'Users Mode' will show on the display.
Press the GO button 9 times. The WiFi button will blink each time the GO button is pressed.
Close the front cover.
Press the GO button 3 times. After a short pause the display will show 'Please wait'.
Verify 'Replace Toner', 'Toner Low', or 'Toner Ended' does not appear on the display after machine warms up.
If quick method doesnt work
This works for HL-L2380
this specific method worked for an MFC-7360n
mfc series in general
This will make your printer believe it has a brand new toner. Once it says toner low, you can reset it and just print until it runs dry, instead of replacing the toner when you still have 500 prints left.
To access the resent toner menu, you have to open the front cover, then press Cancel and Secure at the same time. Toggle up or down until you get to the color cartridge you're interested in (BK = black; C = cyan; M = magenta, Y = yellow), and "TNR-STD". Press ok, then up arrow to reset. The display will show the cartridge you selected, and "Accepted". Close the cover, and you're good to go.
2) Press the FAX button on the touch screen. This is ONLY to light up the numbers so you can....
3) LOCATE and only locate, don't press, the * (asterisk) button. You know where it is now, somewhere to the right of the Red X button
4) Press the glowing home button to get home.
5) Open the top as if you were going to change the toner, but don't remove any toner
6) With the top open, press and hold the now UN-LIT * (asterisk) button for at least 5 seconds
7) While KEEPING the lid open, the toner reset menu will show on the screen
8) Reset your "low" or "empty" toner by pressing the color and type to reset, all with the lid open
9) close the lid and wait about 40 seconds per toner that was reset (ie. 80 seconds if you reset 2, 120 seconds if you reset 3)
cstd = cyan Standard, cstr = cyan starter, and one other for high yield, etc... Just reset to whatever type you have installed.
DR420 Drum Reset
For HL printers:
For MFC, DCP multiple function machines:
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