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This site started out as an advice site to educate people on how to save money amid all the confusion and scams on the net. What the printer companies are doing amounts to legalized piracy and our goal was to help you keep your own money in your pockets. Eventually visitors urged us to stock the items we recommended and offer them on the site. When we discovered the reusable cartridges, we found a fantastic product difficult to obtain in the US so we had to import them. Our advice site evolved into a family business. Our goal is help you save money while getting great results from your printer.
We consider ourselves more than reasonable in dealing with customers and go the extra mile to make sure no one is disappointed. However, sometimes a few individuals make it difficult for everyone else. Wouldn't it be nice if everyone conducted themselves fairly and we wouldn't need lawyers and contracts to keep people honest? So while we would like to say 100% money-back guarantee, no questions asked, a few people have made it impossible to do this without adding some conditions. They can be summed up in two words: be reasonable.
We have a 60-day window in which to give credit car or paypal refunds, so refund requests must be received within this time frame (though we have at time sent refund checks even after that time period). The time limit for replacement is much more generous. If there is a problem with one or two of our cartridges, we will replace them. If three cartridges, we will refund the purchase price for those cartridges and any unopened ones returned within the window. If a printer uses four or six different cartridges (black and 3-5 colors) and you opened one of each, we will take those back. But don't open more than one of each color and expect a refund.
Why this limit? It is always possible that one or two were defective. This can happen (and has) even with genuine Epson products. But if it is two of the same color, this indicates a problem with the printer itself. What happens is the print head gets clogged and the printer stops producing that color. The customer puts in a new cartridge and it still won't print. The customer assumes the cartridge is defective and tries a second. At that point, the customer should realize it is a printer problem. Even if the customer believes it to be a cartridge problem, if two don't work, there is no point in continuing to open the rest. Return them for a refund. But we did have at least one person order a dozen black cartridges, then (without contacting us) return them all opened and empty six months later, claiming they were all defective. We did not refund in that situation. Another customer received 12 black cartridges on a hot day in a southern state. Exposure to heat creates pressure within the cartridge. (So does exposure to extreme cold.) He then emailed to say all 12 cartridges spewed ink when he removed the yellow tape and he wanted a refund. Had he called or emailed after opening the first one or two, we could have told him to put them in a refrigerator and let them cool off before opening. (And had it been a cold day, we would have recommended letting them warm up.) But if the first one spewed and then the second, why continue to open all 12? We have to protect ourselves from geniuses like that. Incidentally, we did send another 6 free and that person is still a loyal customer. But we went beyond our warranty and are not obligated to do so.
It does not take months to decide an entire order is defective. The customer tries one and it doesn't work, tries a second and has the same issue and at that point should contact us. Naturally we don't expect a customer to test an entire order within two months. So if they bought a quantity and a few months later find that one didn't work properly, we will replace it or add extra to their next order. But to request a refund, it must be done within the window. The excuse "I know I bought these 6 months ago but I just got around to using them" doesn't cut it. What's to stop anyone from buying anything - a MP3 player, computer, car, etc and saying they didn't use it until after the warranty expired? The warranty begins from date of purchase, not the date they decide to use it.
We have made exchanges a year after the purchase date when there was good reason. For example, customers bought a quantity of cartridges and then had to buy a new printer which couldn't take the old cartridges. We almost always take back sealed cartridges. But we don't want to be obligated to do so, hence the limitations in the warranty.
If you experience a problem, email or call first. Often we can resolve the problem over the phone. We get very few cartridges back and most of those work just fine in our printers. If we can't solve it, the next step would be to replace or refund. We may require that you send the product back to us. We do not send prepaid potage labels or reimburse your shipping. If this is for replacement, we will add extra to cover your costs. (We also put extra cartridges in most of our Epson, Canon and Brother orders.) This is what you accept when placing your order online. If you buy an item from a store and it doesn't work, it must be returned to the store. You can't call them up and expect to get your money back. If you expect a refund without returning the merchandise, shop elsewhere.
When returning opened ink cartridges, you must be careful to seal them against leaks. If they leak, the Post Office will dispose of them without delivery. Tape the bottom of the cartridge where the printer punctured it and the top where you removed the yellow tape. Place them in a baggie. Do not put closed cartridges in the same baggie. Return them to:
2412 Oceancrest Blvd
Far Rockaway, NY 11691
We supply schools, professional printers and corporations. We do almost no advertising. Most of our customers come to us by referral from other customers. We must be doing something right (and our cartridges must be working properly) to achieve this track record. As long as your expectations are reasonable, we will be more than reasonable.
Our warranty only covers the cartridges bought from us and for up to the amount paid us. We do not cover any other expenses. If someone waited until the day an important job was due and discovered a cartridge didn't work and had to run out and pay a lot more somewhere else, they can't expect us to refund the amount they paid for the other cartridge. We had one customer say since a cartridge didn't work and she couldn't find another one, she bought a whole new printer and expected us to pay for it. Sorry, but that's not the way it works. Another customer complained that his 4-year old printer stopped working a year and a half after putting in our cartridges so it had to be the fault of our cartridges and therefore he expected us to buy him a new printer. I hope anyone reading this understands why this is not a reasonable expectation. If not, please shop elsewhere.
Don't wait until you're down to your last cartridge on the last day you have to complete a critical job. At about $3 a cartridge, there is no reason not to have a backup. Someone's failure to spend an extra $3 does not impose an obligation on us. An entire set of our cartridges cost less than a single Epson cartridge. Instead of spending $60-$100 for one set of Epsons, spend $20 to $40 for two to three sets of ours. With our special bonuses for buying backup sets, there is no excuse not to be prepared.
We do not offer lifetime free replacements. Cartridges do not contain any moving parts. There is no particular reason a reusable or refillable cartridge can't last for years. We have a set going on four years. However, electronic chips can be damaged by stray voltage, liquid, or being touched by sweaty fingers. So don't count on your cartridge lasting forever. We typically replace it free within a few months of purchase or we add an extra in your next order. But we did have a professional print shop with multiple printers buy a single set of refillable cartridges and move it from printer to printer. Naturally doing this caused the ink to be used very quickly. Every time time cartridges are inserted in a printer, they go through a charging process which uses a good deal of ink. This print shop kept calling to complain the ink was being used too quickly. In four months we had sent five replacements for the four cartridges they bought. In all that time, despite our reminders, they didn't take the obvious step of buying a set for each printer. Expecting unlimited lifetime replacements of a $4 item is not reasonable. Epson won't do it and their cartridges cost five times more and give one-third the ink. Incidentally, when we stopped replacing the cartridges, this print shop bought several sets and has had no problems since. They still buy their ink from us and gave us a glowing recommendation. See our customer testimonials on the upper left. We also had customers call every few months to ask for a replacement for a different cartridge - all without placing any new orders. They were basically using our warranty to get free replacements every time they ran out of ink. Over a year they had received a complete new set, cartridge by cartridge. With some people abusing our warranty we can no longer afford to be that generous. So if you make your purchase expecting our basic warranty and you experience some issue, you will receive service which exceeds any reasonable expectations.
Before I begin, a warning. High speed access to the Internet has given rise to many VOIP companies, which provide telephone service over the Internet. Calls do NOT go through your computer. They go from a regular phone to a box which plugs into a cable router. It does not interfere with your Internet connection. You can still surf the web and download while talking on the phone. The quality of this service depends upon many things including your connection, their equipment, their servers, congestion on the Net, etc. So results can vary from call to call. (Incidentally, because of the poor quality of regular phone service in my area, VOIP in many instances was actually better).
You can keep your existing phone numbers (a process called transferring or porting) or get new ones and you can get virtual numbers with each line. A virtual number is a US phone number in any area code which rings your phone. So if you live in the 718 area code and have relatives in 213, you can get a virtual number with a 213 area code and you are now a local call to those relatives! But it gets better. You can be a local call to people living in other countries! You can bring the box your VOIP company provides to that country, plug it into any high speed Internet connection almost anywhere in the world, and your US phone number will work there. Friends have taken these to Israel and we were able to talk to each other for free!
You also get voicemail, caller ID, call waiting, 3 way calling, call forwarding, caller ID blocking, and on line account management as part of the deal.
What about sound quality? Years ago, bad weather had damaged our phone lines and Verizon seemed to be unable to correct the problem for weeks. With our regular phone system, we had constant disconnects, crossed lines and terrible static. It became impossible to connect to the Internet via modem. So I ordered cable Internet and VOIP phone service and put this system to the ultimate test. I plugged it in and swapped it for our regular phone service without telling my family and particularly my wife - who spends several hours a day on the phone calling Canada and Israel. After a while, I asked her if she had noticed any difference. She had. The calls were clearer and there were fewer disconnects. But over time, first one service then the next began to deteriorate and the difference was noticeable, which is why we switched providers.
Several years ago I tried a company called Packet8. They were very good at first but then, possibly because they signed up too many people, service declined. I then switched to a company called Sunrocket which also started off good for about a year, then declined precipitously and eventually went bankrupt practically overnight, leaving many customers without service. So I switched to another service called Bbtelsys.com, which had an even better deal (at the time). But they were unable to port my number for 5 months and I grew tired of the excuses. I switched to other providers which were able to do it in about a week.
Currently, I have two lines with Viatalk and two with Voipo. I went with two different providers in case one of the lines had trouble. I also didn't want to repeat my experience with Sunrocket where my line went down completely. I have been with Viatalk for over 4 years and added Voipo last summer. I used to be with Joiphone but, I cancelled my account with them due to unacceptably miserable service. In May my business line went down for 2 days with no explanation. In June both my business and home lines went down and never came back up. Callers got a busy signal. Joiphone could do nothing for me such as put a recording on the line or forward to another number or even give me an ETA for the repair. I switched to Voipo and had a battle with Joiphone for several months before they released the business number to Voipo. My home number of over 20 years has been lost. Therefore I won't waste space reviewing the terribly incompetent Joiphone.
Voipo : I have been with them since July 2011 and they have excellent reviews online. I called their tech support several times and sent e-mails. Everything was answered promptly. The equipment arrived in a few days. Their box is a bit better than Viatalk's because it contains both input and output internet ports. You plug your modem into the input port and your computer or router into the output port so a router is not required. Because the device is working directly off the modem, instead of a router port, sound quality is better than Viatalk. There are two separate phone lines but both are assigned the same phone number. You can be talking on one and making or receiving calls on the other.
The cost is unbelievable. 2 phone lines for 2 years for $149 and it also includes a free hour of long distance every month to many countries including Israel. Additional long distance runs about 2 cents a minute. Unlike Viatalk, Voipo shows you all the extra fees up front ($36) so the total cost is $185. That works out to about $4 a month per line!
If you decide to sign up, please use my link below. It costs you nothing and I *might* get something for it. Thank you.
Voipo, 2 years: $149 + $36 = $185
Viatalk was recommended to me by a consultant who has been installing VOIP for companies, so they were my first choice. Viatalk is currently offering $189 a year for two lines. There are some additional charges, including a monthly fee of about $4 so they are considerably higher than Voipo.
Viatalk sends a box which plugs into your router and has ports for two phone lines. You will need a router. They're fairly cheap ($25 or so) and most homes already have one with their Internet service.
A number of people have signed up at my recommendation to Viatalk and are satisfied. If you decide to sign up, please use my link. It costs you nothing and I *may* get something for it. Thank you.
Viatalk two lines, one year (maybe two): $189