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Cartridge photos are a representative sample. There may be variations in design.
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warranty details
This site started out as an advice site to educate people on how to save money amid all the confusion and scams on the net. What the printer companies are doing amounts to legalized piracy and our goal was to help you keep your own money in your pockets. Eventually visitors urged us to stock the items we recommended and offer them on the site. When we discovered the reusable cartridges, we found a fantastic product difficult to obtain in the US so we had to import them. Our advice site evolved into a family business. Our goal is help you save money while getting great results from your printer.
We consider ourselves more than reasonable in dealing with customers and go the extra mile to make sure no one is disappointed. However, sometimes a few individuals make it difficult for everyone else. Wouldn't it be nice if everyone conducted themselves fairly and we wouldn't need lawyers and contracts to keep people honest? So while we would like to say 100% money-back guarantee, no questions asked, a few people have made it impossible to do this without adding some conditions. They can be summed up in two words: be reasonable.
We have a 60-day window in which to give credit car or paypal refunds, so refund requests must be received within this time frame (though we have at time sent refund checks even after that time period). The time limit for replacement is much more generous. If there is a problem with one or two of our cartridges, we will replace them. If three cartridges, we will refund the purchase price for those cartridges and any unopened ones returned within the window. If a printer uses four or six different cartridges (black and 3-5 colors) and you opened one of each, we will take those back. But don't open more than one of each color and expect a refund.
Why this limit? It is always possible that one or two were defective. This can happen (and has) even with genuine Epson products. But if it is two of the same color, this indicates a problem with the printer itself. What happens is the print head gets clogged and the printer stops producing that color. The customer puts in a new cartridge and it still won't print. The customer assumes the cartridge is defective and tries a second. At that point, the customer should realize it is a printer problem. Even if the customer believes it to be a cartridge problem, if two don't work, there is no point in continuing to open the rest. Return them for a refund. But we did have at least one person order a dozen black cartridges, then (without contacting us) return them all opened and empty six months later, claiming they were all defective. We did not refund in that situation. Another customer received 12 black cartridges on a hot day in a southern state. Exposure to heat creates pressure within the cartridge. (So does exposure to extreme cold.) He then emailed to say all 12 cartridges spewed ink when he removed the yellow tape and he wanted a refund. Had he called or emailed after opening the first one or two, we could have told him to put them in a refrigerator and let them cool off before opening. (And had it been a cold day, we would have recommended letting them warm up.) But if the first one spewed and then the second, why continue to open all 12? We have to protect ourselves from geniuses like that. Incidentally, we did send another 6 free and that person is still a loyal customer. But we went beyond our warranty and are not obligated to do so.
It does not take months to decide an entire order is defective. The customer tries one and it doesn't work, tries a second and has the same issue and at that point should contact us. Naturally we don't expect a customer to test an entire order within two months. So if they bought a quantity and a few months later find that one didn't work properly, we will replace it or add extra to their next order. But to request a refund, it must be done within the window. The excuse "I know I bought these 6 months ago but I just got around to using them" doesn't cut it. What's to stop anyone from buying anything - a MP3 player, computer, car, etc and saying they didn't use it until after the warranty expired? The warranty begins from date of purchase, not the date they decide to use it.
We have made exchanges a year after the purchase date when there was good reason. For example, customers bought a quantity of cartridges and then had to buy a new printer which couldn't take the old cartridges. We almost always take back sealed cartridges. But we don't want to be obligated to do so, hence the limitations in the warranty.
If you experience a problem, email or call first. Often we can resolve the problem over the phone. We get very few cartridges back and most of those work just fine in our printers. If we can't solve it, the next step would be to replace or refund. We may require that you send the product back to us. We do not send prepaid potage labels or reimburse your shipping. If this is for replacement, we will add extra to cover your costs. (We also put extra cartridges in most of our Epson, Canon and Brother orders.) This is what you accept when placing your order online. If you buy an item from a store and it doesn't work, it must be returned to the store. You can't call them up and expect to get your money back. If you expect a refund without returning the merchandise, shop elsewhere.
When returning opened ink cartridges, you must be careful to seal them against leaks. If they leak, the Post Office will dispose of them without delivery. Tape the bottom of the cartridge where the printer punctured it and the top where you removed the yellow tape. Place them in a baggie. Do not put closed cartridges in the same baggie. Return them to:
Izzy Goodman
2412 Oceancrest Blvd
Far Rockaway, NY 11691
We supply schools, professional printers and corporations. We do almost no advertising. Most of our customers come to us by referral from other customers. We must be doing something right (and our cartridges must be working properly) to achieve this track record. As long as your expectations are reasonable, we will be more than reasonable.
Our warranty only covers the cartridges bought from us and for up to the amount paid us. We do not cover any other expenses. If someone waited until the day an important job was due and discovered a cartridge didn't work and had to run out and pay a lot more somewhere else, they can't expect us to refund the amount they paid for the other cartridge. We had one customer say since a cartridge didn't work and she couldn't find another one, she bought a whole new printer and expected us to pay for it. Sorry, but that's not the way it works. Another customer complained that his 4-year old printer stopped working a year and a half after putting in our cartridges so it had to be the fault of our cartridges and therefore he expected us to buy him a new printer. I hope anyone reading this understands why this is not a reasonable expectation. If not, please shop elsewhere.
Don't wait until you're down to your last cartridge on the last day you have to complete a critical job. At about $3 a cartridge, there is no reason not to have a backup. Someone's failure to spend an extra $3 does not impose an obligation on us. An entire set of our cartridges cost less than a single Epson cartridge. Instead of spending $60-$100 for one set of Epsons, spend $20 to $40 for two to three sets of ours. With our special bonuses for buying backup sets, there is no excuse not to be prepared.
We do not offer lifetime free replacements. Cartridges do not contain any moving parts. There is no particular reason a reusable or refillable cartridge can't last for years. We have a set going on four years. However, electronic chips can be damaged by stray voltage, liquid, or being touched by sweaty fingers. So don't count on your cartridge lasting forever. We typically replace it free within a few months of purchase or we add an extra in your next order. But we did have a professional print shop with multiple printers buy a single set of refillable cartridges and move it from printer to printer. Naturally doing this caused the ink to be used very quickly. Every time time cartridges are inserted in a printer, they go through a charging process which uses a good deal of ink. This print shop kept calling to complain the ink was being used too quickly. In four months we had sent five replacements for the four cartridges they bought. In all that time, despite our reminders, they didn't take the obvious step of buying a set for each printer. Expecting unlimited lifetime replacements of a $4 item is not reasonable. Epson won't do it and their cartridges cost five times more and give one-third the ink. Incidentally, when we stopped replacing the cartridges, this print shop bought several sets and has had no problems since. They still buy their ink from us and gave us a glowing recommendation. See our customer testimonials on the upper left. We also had customers call every few months to ask for a replacement for a different cartridge - all without placing any new orders. They were basically using our warranty to get free replacements every time they ran out of ink. Over a year they had received a complete new set, cartridge by cartridge. With some people abusing our warranty we can no longer afford to be that generous. So if you make your purchase expecting our basic warranty and you experience some issue, you will receive service which exceeds any reasonable expectations.
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Avoid credit card fraud and identity theft onlineby Yisroel Goodman
by Izzy Goodman
The net is filled with horror stories about scams, credit card fraud and identity theft. It has been for years. You might believe people knew by now basic safety procedures
. Our experience has shown that the net is filled with people from those who are basically smart but perhaps grow confused once they get online to outright fools who basically advertise their desire to become victims.
Cases in point: the geniuses who e-mail us with their credit card numbers, expiration dates, cvv number, address, phone and even pin numbers to place an order. This information should never be sent in an e-mail. With our shopping cart, paypal and credit card button, there is no need to do this. Some of them order things we don't even sell! We are CCS-Digital.com and we sell ink cartridges. There is a company called CCS Sportswear. We once received an e-mail with all this financial information and the cryptic sentence: "I'd like to order a shoe." The e-mail did not even include a style or size. I responded, "Left or right?" then explained that 1) we are not CCS Sportswear and 2) this information should never be sent in e-mail. Several weeks later, this genius called up to ask why he hadn't received his shoes!
This article is not addressed to these genuises. I suspect most of them can't read or simply don't bother. These are the same people who buy off websites or ebay and then complain they got exactly what was described and not what they imagined it would be. I am addressing myself to those people who are otherwise intelligent but somehow lose the ability to think rationally once on the Internet.
We all want our credit cards to remain safe. So why do so many people balk at taking simple precautions and using basic common sense? What prevents a scammer from setting up a website offering items at low prices for one specific purpose - to amass credit card numbers he can then use for fraudulent purposes? Nothing other than the common sense of anyone visiting that site. Yet articles about Internet fraud have proven time and time again that many people stop exercising common sense when they go online.
If the prices seem too good to be true, perhaps they are. Do a little investigating before you give a stranger your financial information. Is there a phone number and address on the site? If you call or e-mail, do you reach a human being? Does the site look like it was carefully and professionally set up, or hastily thrown together? Is the language used grammatically correct? Do the sales terms and warranty sound logical? Most scam sites are set up in foreign countries where English is not their main language.
Even if the site appears legitimate, you can still search further. Check the domain name owner at NetworkSolutions.com or similar site. For example, if you were to enter ccs-digital.com into the box, you would see that it IS registered to the Far Rockaway address at the top of each page, the contact is the same phone number, and it has been in existence since 2002. That should give you some reassurance. For obvious reasons, scam sites don't stay around too long.
Be suspicious of any seller who requires a money order, Egold, or Western Union payment. These payments can not be reversed if you are cheated. My opinion is - based on numerous reports I have received - that Western Union should be prosecuted for aiding and abetting scammers with a particularly nasty method. A seller, let's call him George, will tell you to send a thousand dollars to a Western Union office with a password which you will not reveal until you have received the merchandise. When George receives confirmation that the money is waiting, he will ship. That way he feels safe that payment is made and you feel safe that you will receive the merchandise. Days or weeks go by and you receive nothing. You contact Western Union to be told they already released the funds to George! But how can they do that when you have never given him the password? That's when they tell you they don't really enforce that. They just turn the money over to anyone who shows up saying "I am George and you're holding a thousand dollars for me."
If you are unsure of the seller, always pay by credit card or Paypal. Most
credit card services allow you to charge it back if you don't receive the merchandise. Never give ANY site your pin number, social security number, mother's maiden name or information which can be used to steal your identity.
There are security methods in place to prevent credit card fraud. First, there is the CVV on the card. This is the 3 or 4-digit number on the back of the card which follows the last 4 of the card itself. This number is not recorded on the slip when your card is processed at a store. For online transactions, the vendor is not permitted to store this on their server where a hacker might find it. So if a scammer finds a discarded credit card slip or hacks into an e-commerce web site, they won't have the CVV number. When you place an order online, most sites will ask for this number. This is an extra verification that the person placing the order has the card and didn't just find a discarded slip. Yet some people place credit card orders with us and leave the CVV blank. For your protection, we will not process orders without it.
The most basic protection is to have the merchandise shipped to YOUR address, registered with the card. A crook with your stolen credit card is unlikely to order merchandise and have it shipped to your address. Yet a number of people insist on entering other addresses in their orders. This is a waste of your time and ours because these orders will not go through. Some people argue. "I do it all the time on other sites." If those other sites are foolish enough to ship orders to incorrect addresses, that's their problem. What stops anyone from finding your credit card number and using it online to order merchandise except for the fact that the address will not validate? If every site insisted - as we do - that merchandise only be shipped to the valid address, it would go a long way toward reducing online fraud.
Case in point: A scammer began selling large ticket items on ebay. Because he accepted credit cards, everyone assumed he was reputable. Someone won a $600 camcorder and paid by credit card. He received his item and posted positive feedback. Somehow he missed the fact that this item came from a well-known site with a different name than the seller. Seeing that positive feedback, others began buying from this seller and also received their items. Some people paid by money order. It took about a month for the full scale of the scheme to unravel. What this scammer did was take the first few customers' credit cards and open accounts with large, reputable websites. He then ordered the exact item won and sent it to the customer. Since the address of the card matched the shipping address, the order was processed. However, the customer was charged the regular price of the item, not the discounted price he had bid on ebay. Now having successfully placed an order, the scammer began placing additional orders using the same account, but having the merchandise shipped to other addresses. The site only validated the account the first time around, so these orders were processed as well. The customers who paid by credit card received bills for hundreds of dollars above the cost of their original order and it became their problem to straighten it out with their credit card issuers. How this affected their credit rating is unknown. In the end the biggest victim were the sites who stupidly sent out expensive merchandise to the incorrect addresses because they bore the loss of the charge backs. All of this could have been avoided if the sites had not shipped to the incorrect addresses.
With Paypal the situation is even riskier. We don't see the card number. We see only what Paypal sends us. If Paypal sends us a transaction and warns us that the address is not confirmed, we don't know whether the order was placed by the account holder, someone who managed to hack or phish his way into that account, or someone who found a credit card slip and used it to open an account under someone else's name.
So when we insist that we only ship to the account holder's address we are protecting both the cardholder and ourselves. If someone wishes to flout the rules and risk being defrauded or becoming the victim of identity theft - which can take years to clear from their record - that is their choice. Our choice is not to enable such behavior. When I order merchandise, I always have it shipped to my address. Several times some scammer obtained my credit card number and tried to order online. Each time my issuer called me to verify the transaction because they knew that I never order something to be shipped to another address.
Thank you for your cooperation.
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